Frequently Asked Questions
If you don't see your question below, shoot us an email at support@creationcrate.comWhat is Creation Crate?
Creation Crate is tech education-in-a-box! With Creation Crate, you can learn how to build electronics without any prior experience.
Creation Crate projects are a combination of building hardware and programming software with a focus on helping you understand how it works. Each month, you'll be given a new project that's slightly harder than the last.
Where is Creation Crate located?
Creation Crate is based in Toronto, ON, Canada.
What's in the box?
Every box is going to be different depending on the project, but the 3 main components are: the UNO R3 (Arduino-compatible), which is like a pocket-sized computer, various components, and a code
The core sections of the instruction booklet are: Hardware, Programming, Common Errors, and Exercises. Each section contains detailed explanations of the steps. You'll also be given a password to access a project support page on this site!
What else do I need?
Everything you need is in the box!
The only other thing you'll need is access to a computer with internet and a USB port.
Who is it for?
Creation Crate is for everyone! (Well, almost)
The recommended age is 12+. The projects may be doable at a younger age with parental guidance.
Creation Crate is for anyone with an interest in building electronics!
Are there any shipping fees?
Shipping costs $4.99 per box to the US and $8.99 per box to Canada and the rest of the world. This price difference is mainly from shipping in the US being subsidized.
What countries do you ship to?
We ship all over the world!
Please allow up to 2 business days for processing. Once the item is ready, we will send out a confirmation email when the item is shipped.
We ship our orders out on Mondays and Wednesdays.
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days.
Estimated shipping time?
North America:
Please allow up to 2-8 business days for shipping in Canada and up to 3-5 business days for shipping in the US.
Please note that only orders in North America will have a tracking number. We are not liable once your package has been delivered.
International:
Orders outside of North America may take 7-21 business days to arrive. Please note that orders outside of North America will not have a tracking number.
How do I cancel my subscription?
Easy!
Just log in to your account HERE
From here, you can manage all of your subscription details.
*Note: cancelling only stops your current subscription from renewing.
How can I get in touch with you?
You can fill out our contact form or email us at support@creationcrate.com
Someone will get back to you ASAP!