Frequently Asked Questions

If you don't see your question below, shoot us an email at support@creationcrate.com

What is Creation Crate?

Creation Crate is tech education-in-a-box! With Creation Crate, you can learn how to build electronics without any prior experience.


Creation Crate projects are a combination of building hardware and programming software with a focus on helping you understand how it works. Each month, you'll be given a new project that's slightly harder than the last.

Where is Creation Crate located?

Creation Crate is based in Toronto, ON, Canada.

What's in the box?

  • UNO R3 microcontroller - pretty much a pocket-sized computer (and is also Arduino compatible)
  • Electronic Components - Receive all the needed components to build your projects in one convenient kit. Projects use real world components used in everyday tech industries.
  • Online Courses - Each project comes with access to an online course that includes instructions, video tutorials, exercises, troubleshooting support, and more.

What else do I need?

Everything you need is in the box!

The only other thing you'll need is access to a computer with internet and a USB port.

Who is it for?

Creation Crate is for everyone! (Well, almost)


The recommended age is 12+. The projects may be doable at a younger age with parental guidance.


Creation Crate is for anyone with an interest in building electronics!

Are there any shipping fees?

Shipping costs are different to the US and the rest of the world because shipping in the US is subsidized.
Shipping in the US:

  • Monthly (1 project each month): $4.99 (Box)
  • Quarterly (3 projects at once every 3 months): $9.98 (Case)
  • Semi-Annual (6 projects at once every 6 months): $12.48 (Case)
  • Annual (12 projects at once every 12 months): $24.96 (Heavy-Duty Case)


Shipping to Canada and the rest of the world:

  • Monthly (1 project each month): $8.99 (Box)
  • Quarterly (3 projects at once every 3 months): $17.98 (Case)
  • Semi-Annual (6 projects at once every 6 months): $22.48 (Case)
  • Annual (12 projects at once every 12 months): $44.96 (Heavy-Duty Case)


Note: If you are ordering from outside of North America, you may have to pay import duties/VAT.

What countries do you ship to?

We ship all over the world!


Please allow up to 2 business days for processing. Once the item is ready, we will send out a confirmation email when the item is shipped.


We ship our orders out on Mondays and Wednesdays.


We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days.

Estimated shipping time?

North America:

Please allow up to 2-8 business days for shipping in Canada and up to 3-5 business days for shipping in the US.


Please note that only orders in North America will have a tracking number. We are not liable once your package has been delivered.



International:

Orders outside of North America may take 7-21 business days to arrive. Please note that orders outside of North America will not have a tracking number.

How do I cancel my subscription?

Easy!


Just log in to your account


From here, you can manage all of your subscription details.


*Note: cancelling only stops your current subscription from renewing.

How can I get in touch with you?

You can fill out our contact form or email us at support@creationcrate.com

Someone will get back to you ASAP!

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